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Jobs at Visit Philadelphia®

Open positions at VISIT PHILADELPHIA®

VISIT PHILADELPHIA® is our name and our mission. As the region’s official tourism marketing agency, we build Greater Philadelphia’s image, drive visitation and boost the economy.

Below are the following positions open at Visit Philadelphia:

Technical Support Assistant (Part-Time/Hourly), May 2016

Social Media Manager, May 2016

Social Media Coordinator, May 2016

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Technical Support Assistant (Part-Time/Hourly)

Description:

The Technical Support Assistant will support the Director of IT with the day-to-day activities on an IT network consisting of 55 end users. The successful candidate will be assigned to serve as the Helpdesk and first line of defense against computer/phone issues reported by company employees.

The primary areas of responsibility for this position are as follows:

  • Install/maintain basic hardware/software
  • Provide Helpdesk support for various telecom, computer, printer and network related issues including the research and resolution of user related problems
  • Enter and maintain hardware/software/service asset information
  • Document Helpdesk related calls to help identify recurring trends and trouble areas
  • Show a willingness to learn Mac, Tablet and handheld devices
  • Assist with the setup of audio/visual equipment such as laptops, projectors, flat screen televisions, DVD players, and audio devices for internal and external presentations
  • Assist Director of IT and staff as needed

Qualifications:

The candidate for this position should possess the following skills:

  • Solid technical knowledge of MS Office products and Windows platforms
  • Understanding of MS Active Directory accounts and file security model
  • Understanding and troubleshooting skills for TCP/IP based networking systems
  • Ability to take direction
  • Willingness to learn
  • Good communication skills
  • Flexibility in schedule
  • Ability to create and maintain productive relationships with employees, clients and vendors
  • Must be able to lift up to 50 pounds

Hours and Compensation:

VISIT PHILADELPHIA is looking for candidates that are available to work at least 15-20 hours per week. This is a paid position ($20/hour).

Please send a cover letter, resume and salary requirements to: jobs@visitphilly.com. VISIT PHILADELPHIA is an Equal Opportunity Employer that encourages candidates of all backgrounds to apply. Thank you for your interest.

For more information about what we do at Visit Philadelphia, go here.

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Social Media Manager

Description:

The Social Media Manager is responsible for managing VISIT PHILADELPHIA’s multiple social media platforms. He or she must curate and create content to be published on VISIT PHILADELPHIA’s social media properties. He or she is responsible for balancing inter-departmental priorities to implement coordinated social media plans for multiple programs (our general campaign, grants, special events, etc.) across VISIT PHILADELPHIA’s ten social media platforms. This position reports to the Director of Social Media.

The primary areas of responsibility for this position are as follows:

  • Create a variety of types of written copy, visual graphics and video (with support from Creative Services) for VISIT PHILADELPHIA’s social media properties based on available content, current events/holidays, and ongoing research
  • Curate content from various content producers to be distributed across VISIT PHILADELPHIA’s social media properties to drive traffic back to the sites and/or generate engagement
  • Target appropriate audiences using social media advertising tools and work with the Advertising team when necessary
  • Compile monthly measurement reports using various analytics sources; adjust strategy based on findings
  • Compile wrap up reports for each project and share with social media producers on staff
  • Manage all aspects of assigned projects: planning briefs, contracts, vendor communications, billing/invoices, measurement/tracking, etc.
  • Regularly communicate project status to Social Media Director, the web content team and interdepartmental Social Media team
  • Interact with social media fans and followers in the voice of VISIT PHILADELPHIA by answering questions and responding to feedback
  • Encourage user generated content through one-on-one engagement across platforms
  • Maintain relationships with social media influencers and grow influencer opportunities
  • Attend and manage on-site social media activations at events
  • Draft in-kind social media sponsorship tactics
  • Support VISIT PHILADELPHIA and partner events via social media posts
  • Report on event and in-kind promotion
  • Fulfill prizing for social media contests/promotions

Qualifications:

The candidate for this position should possess the following skills:

  • Qualified candidates should have a minimum of 4 years' experience working professionally with social media
  • Advanced proficiencies in the following applications desired: Facebook (Insights, Ad Manager, Power Editor), Twitter (Ads, Analytics), Instagram, Snapchat, Tumblr, Pinterest, Google+, YouTube, Google Analytics, Simply Measured, and Hootsuite
  • Strong organizational and project management skills
  • Strong communications and writing skills
  • Experience in social media advertising
  • Knowledge of and passion for the city and the five-county region

Educational Requirements:

Bachelor’s Degree, concentration in marketing or communications

Please send a cover letter, resume and salary requirements to: jobs@visitphilly.com. VISIT PHILADELPHIA is an Equal Opportunity Employer that encourages candidates of all backgrounds to apply. Thank you for your interest.

For more information about what we do at Visit Philadelphia, go here.

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Social Media Coordinator

Description:

The Social Media Coordinator will support the VISIT PHILADELPHIA social media team with daily operations of multiple platforms and promotions, event activations, and social media reporting.

The primary areas of responsibility for this position are as follows:

  • Install/maintain basic hardware/software
  • Provide Helpdesk support for various telecom, computer, printer and network related issues including the research and resolution of user related problems
  • Enter and maintain hardware/software/service asset information
  • Document Helpdesk related calls to help identify recurring trends and trouble areas
  • Show a willingness to learn Mac, Tablet and handheld devices
  • Assist with the setup of audio/visual equipment such as laptops, projectors, flat screen televisions, DVD players, and audio devices for internal and external presentations
  • Assist Director of IT and staff as needed

Qualifications:

The candidate for this position should possess the following skills:

    Social media platform support


    Instagram:

    • Daily monitoring and social listening
    • Assist in taking quality photos for the Visit Philly and Uwishunu accounts as needed and work with social media manager to request and repost user-generated content

    Twitter:

    • Daily social listening; work with social media manager to monitor and respond
    • Write and schedule tweets based on existing content and as directed

    Support and co-manage other accounts, including Pinterest, Tumblr, etc.:

    • Cross-platform engagement with consumers in real-time

    Event support (can include nights/weekends):

    • Support on-site social media activations
    • Assist with visiting influencer itineraries and co-host influencer events/visits
    • Contest support: Social media contest moderation and prize fulfillment

    Support for social media team:

    • Set up trainings and vendor calls
    • Troubleshoot social media platforms as needed
    • Research social media strategies as directed

    Social media reporting:

    • Compile reports to merchandise our social media efforts to stakeholders
    • Assist with monthly social media reports in excel and help identify trends
    • Prepare presentations in PowerPoint and/or Keynote as needed
    • Monitor social media and maintain reports to track specific projects or crisis communications as needed

    Social media administrative support:

    • Budget support: submit invoices, PAFs, etc.
    • Occasional meeting/calendar/travel arrangement assistance
    • Traffic contracts through internal system

    Educational Requirements:

    College degree; concentration in marketing or communications

    Please send a cover letter, resume and salary requirements to: jobs@visitphilly.com. VISIT PHILADELPHIA is an Equal Opportunity Employer that encourages candidates of all backgrounds to apply. Thank you for your interest.

    For more information about what we do at Visit Philadelphia, go here.

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